Five important questions to ask when choosing case management software

CareWorks recognises that it’s not an easy process to select the right software solution for your organization. You need to find a solution that meets your needs today, with the flexibility to help you move with confidence into the future. You also need a technology partner you can trust.

Here are five important questions to ask:

  1. Is the solution open and flexible? Can it meet our requirements now, and grow with us in the future? Can we make changes without vendor help?
  2. How is the solution implemented? Does the vendor have dedicated implementation and training staff? What happens after go-live? Will they support us long-term?
  3. Is it a ‘one fits all’ solution or can the solution be tailored to fit our particular needs?
  4. Does the software work in the field? Can I use a mobile device? Does it support the way we work? What about email?
  5. Is the software built on modern architecture? Will it work with my other systems?

CareWorks has worked with health and human services organizations for over 20 years, providing  the first and only social work case management and financial solution based on world leading customer relationship technology from Microsoft Dynamics CRM. Health and human services is our only business. CareDirector is highly flexible, and tailored to meet each customer’s individual needs, enabling agency staff to be better informed, engaged and empowered. CareDirector’s web portals bring that engagement into the community, enabling clients to take an active role in their care.

If you would like to know more about CareWorks, or how it can help transform your organization, contact us today. We would love to tell you more.

Person-Centred: The Future for People with Disabilities

At CareDirector, we believe that the people who receive care should be involved in decisions about their care planning, decisions and delivery, to achieve their highest potential. Our innovative solutions help organizations, individuals and their families communicate, innovate, and work toward the highest standard of care.

Person-centered practice is the new standard of care in places like Minnesota, person-centered practices inform all areas of service delivery. Minnesota’s Department of Human Services strives to ensure that every person who receives long-term services and supports or mental health services can live, learn and enjoy life in an integrated setting. Central to this approach is a person-centered support system that uses language which reflects the strengths and interests of each individual, not just their disability.

Person centered care requires a lot of communication between providers, individuals, families and caregivers. CareDirector facilitates and documents this communication.  Providers can communicate with participants, family members and guardians in real time. Individuals and their families can use the person-centered Consumer portal  to complete forms, book appointments and communicate with their care team. CareDirector manages all the data and workflows.

We understand the issues providers face, because the CareDirector team includes people who have worked in health and human services organizations, and know the benefits of using person-centered language, and a person-centered approach. This informs all our development.

We all like to make our own decisions, and we resent people who think they know “what is best for us.”  People with disabilities are no different. Becoming an active participant rather than a passive recipient changes lives

Be the change in your organization in 2017. Integrate person-centered practices and language into your organization today.

To find out more about CareDirector, and our person-centered philosophy, visit our US Website here

Shaw Trust Certificate

CareWorks Customer Portal and Resource Directory web applications have been certified as accessible by Shaw Trust as our portals meet the accessibility standards specified by the W3C ( and by section 508 of the US Rehabilitation Act (
This continues CareWorks commitment to providing solutions to organisations that serve, engage and enable patients and people in need. We specialise in providing software solutions to organisations that provide community health, mental health and social services. Shaw Trust certification ensures that “Any web site carrying this mark has been tested by people with a wide range of disabilities and found to be accessible”.
To find out more about CareWorks integrated health and social care system click here
To find out more about CareDirector’s portals click here